FAQ

Frequently Asked Questions

1. How can I place an order?
Browse our collection, select your preferred product and size, click Add to Cart, and proceed to checkout. Complete your delivery details and select your preferred payment method to place the order.

2. Do I need an account to place an order?
Yes. Customers are required to sign in before completing checkout. You can sign in using your email address and verification code.

3. What payment methods do you accept?
We accept secure online payments through Razorpay, including UPI, debit cards, credit cards, net banking and other supported payment methods. Cash on Delivery is also available on eligible orders.

4. How much is shipping?
Shipping charges are calculated according to the order value and the shipping policy displayed at checkout. Eligible orders may qualify for free shipping.

5. How long will my order take to arrive?
Orders are generally delivered within 3–5 business days after dispatch, depending on the delivery location and courier service.

6. How can I track my order?
Sign in to your Button n Bow account and open My Account → Orders. Once your order has been shipped and tracking information is available, you can check its latest delivery status there.

7. Can I change my delivery address after placing an order?
Please contact us as soon as possible. An address can only be changed if the order has not yet been dispatched.

8. Can I cancel my order?
Cancellation requests should be made before the order is dispatched. Once an order has been shipped, cancellation may no longer be possible.

9. What should I do if I receive a damaged or incorrect product?
Please contact us immediately with your order number and clear photographs or video of the product and packaging. Our team will review the issue and assist you accordingly.

10. How can I contact Button n Bow?
You can reach us through the Contact Us page or the contact details provided on our website.