Returns and Exchange

Returns & Exchange Policy

We want you to enjoy every purchase from Button n Bow. Please review the following guidelines before requesting a return or exchange.

Eligibility for Return or Exchange

A return or exchange request may be accepted when:

  • The product received is damaged or defective.
  • An incorrect product has been delivered.
  • An eligible size exchange is required.
  • The product is unused, unworn and in its original condition.
  • All original tags and packaging are intact.

I recommend setting the request period to within 7 days of delivery.

Items Not Eligible

Returns or exchanges may not be accepted for:

  • Products that have been worn, washed, altered or damaged after delivery.
  • Products without original tags or packaging.
  • Items damaged due to improper handling by the customer.
  • Products purchased under categories specifically marked as non-returnable.
  • Returns requested after the applicable return period.

Damaged or Incorrect Product

If you receive a damaged, defective or incorrect product, contact us as soon as possible.

Please provide:

  • Order number
  • Clear photographs of the product
  • Photograph/video of the outer packaging
  • Brief description of the issue

This helps our team review your request quickly.

Size Exchange

Size exchange is subject to stock availability.

If the requested replacement size is unavailable, our team will inform you about the available resolution.

Return Shipping

Return shipping charges may apply depending on the reason for the return.

If the return is due to an incorrect or defective product sent by Button n Bow, the applicable return arrangement will be handled by our team.

Refunds

After the returned product is received and inspected, approved refunds will be processed through the applicable payment method.

Bank/payment-provider processing times may vary.

For COD orders, refund details may need to be collected separately from the customer.

Order Cancellation

Orders can generally be cancelled only before dispatch. Once the parcel has been handed over to the courier partner, cancellation may not be possible.

Contact Us

For return, exchange or cancellation assistance, contact Button n Bow with your Order Number and registered contact details.